The effective date of these Terms Of Sale is: 22 February 2024 

These are the Terms and Conditions of CMYKyles Limited trading as Jeremy Kyle Art (NZBN 9429046314338) (“Jeremy Kyle Art”, “Jeremy Kyle / Artist”, “we”, “us”) on our website located at jeremykyleart.com, which is owned and operated by us (Website). 

Established in: Auckland, New Zealand. 2012.
Phone Contact: +44 7723 344257
Email: support@jeremykyleart.com

Please read these conditions carefully, as they apply to all transactions between us and can only be waived or varied in writing signed by us. By proceeding with a purchase on our Website, you’re indicating to us that you’ve read, understood and agreed to these conditions. If you have any questions or concerns about our conditions or Website, or any purchase you make through the Website, please don’t hesitate to get in touch with us. 

In addition to these Terms of Sale, your purchase of goods and/or services on the website is also governed by the following documents: 

(a) our privacy policy, which is available at
jeremykyleart.com/pages/privacy-policy. Our privacy policy governs our use of your personal information. It sets out the types of personal information we collect, the reasons we collect it, how we use it, in what circumstances, and for what reasons, and any other relevant information relating to our use and/or processing of your personal information and your rights in relation to your personal information; and 

(b) our cookies policy, which is available at
jeremykyleart.com/pages/cookies-policy. Our cookies policy governs our use of cookies and similar technologies on our website. It sets out the types of cookies we use, the purposes for which we use them, the circumstances in which we may place cookies on your computer, device, or browser, and other relevant information relating to cookies, such as how to change your preferences to accept or reject cookies. 

(c) our terms of use, which is available at
jeremykyleart.com/pages/terms-of-use. Our terms of use governs your use of our website. Please read our terms of use carefully.

By accessing and using our website, you agree to be bound by the terms and conditions contained in these Terms of Sale, you consent to our processing of your personal information in accordance with our privacy policy, and you consent to our use of cookies in accordance with our cookies policy.

 

1. ECOMMERCE

While we take every care to make sure our online store is accurate and up to date, from time to time, mistakes may occur (for example, a pricing error or stock availability issue). 

Please note that when you submit an order through the Website, no agreement is formed until we process and accept your order and send you a confirmation. If there’s been an error leading to your order (such as a pricing or stock error), we may choose not to fill the order, but we’ll be sure to contact you to discuss your options (for example, placing an order at the correct price, delaying your order or exchanging your item for another). If we can’t or won’t fill your order, we’ll process a full refund as soon as practicable. 

 

2. PAYMENT

You agree to pay us the purchase price listed on the Website (subject of course to the proviso above, in the case of accidental errors and omissions). We may vary our prices from time to time. You agree and acknowledge that we may do so at any time on notice, and that such notice is given by us posting the updated price on our Website.

You acknowledge and agree that your payment in full in cleared funds (including any postage fees, discussed below) is a condition of this agreement, any breach of which will entitle us to terminate this agreement immediately. If a request for payment is returned or denied by your financial institution or is unpaid by you for any other reason, then you’ll be liable for any associated costs incurred by us, including banking fees and charges. We may also immediately stop delivery of any goods unpaid for unless and until we receive your payment in full.

If you fail to pay us for an order, or if an insolvency event (for example, if you commit an act of bankruptcy or become insolvent) occurs in relation to you, we may suspend delivery of an order, require payment in a particular form or terminate this agreement.

We currently accept payments by Visa, Mastercard, American Express, Google Pay, Shop Pay, and Apple Pay. 

In making a payment, you warrant to us that you’ve read and agreed to the terms of any third party payment gateway or processor or credit provider (such as PayPal, Stripe, AfterPay or ZipPay), which are available on their respective websites. You understand that these services are provided by third parties, and are made available to you on our Website for convenience only. We’re not responsible for any issues, loss or damage arising out of those facilities. If you have an issue with a third party provider on our Website, please contact them directly.

We reserve the right to charge you for any unauthorised or unjustified charge backs you make (whether by credit or debit card or otherwise) for services you have purchased and you agree to indemnify us in respect of any reasonable costs we incur in relation to such chargebacks, including the recovery of the payment we have received from you.

 

3. DISCOUNTS AND COUPON CODES

We may offer discounts or coupon codes from time to time. 

Discounts and coupon codes are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply one discount or coupon code to a purchase, not both). 

Discounts and coupon codes are available for the stated time, or else for a period of seven (7) days from the date that the offer was first made, or until stocks last (whichever occurs first).

Unless we specify otherwise in our offer, discounts and coupon codes are available on full priced goods only. 

Coupon codes are non-transferable and are not redeemable for cash under any circumstances. 

We reserve the right to revoke any discount offer or coupon code at any time without notice. 

 

4. STORE CREDIT

We may issue you with store credit in accordance with this agreement, or otherwise within our absolute discretion. If we do so, the grant of store credit is subject to the terms of this agreement.

Store credit is redeemable for products sold by us on our Website only and can’t be applied to postage on an order. 

You’ll need an account on our Website to receive and redeem store credit. If you don’t already have an account on the Website, you’ll need to create one prior to store credit being provided. 

Store credit can be redeemed for twelve (12) months from the date of issue and will expire after this date. It’ll then be unable to be redeemed, replaced or refunded.

Store credit is non-transferable and is not redeemable for cash under any circumstances, including any partial balance remaining after redemption.

 

5. GIFT VOUCHERS

We may occasionally sell gift vouchers on our Website. The gift voucher will be emailed to you and may be redeemed on our Website. 

It is your sole responsibility as the purchaser to ensure that the voucher is stored securely and given only to the intended recipient. 

Unless those vouchers are expressed to be subject to other terms and conditions, these conditions apply. 

Vouchers are redeemable for products or services sold by us on our website only and can’t be refunded, redeemed for cash or applied toward any special, promotion or discounted offer.

• Voucher Expiry

Vouchers can be redeemed for one (1) year from the date of purchase and will expire after this date.

Vouchers are non-transferable and are not redeemable for cash under any circumstances, including any partial balance remaining after redemption.

 

6. POSTAGE AND DELIVERY

We post products to over 200 countries. We are proud to offer international shipping services. However, there are some locations we are unable to ship to. For now, we are unable to ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically. 

a) Rates

You agree to pay to us any postage fees calculated at checkout.

As you know, technology is great but it’s not infallible. If there’s an error in the calculation of your postage costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).

Our delivery service providers may change their fees from time to time, and so you acknowledge and agree that we can vary the postage fees applicable to orders at any time on notice, and that such notice is given by posting the updated postage fees on the Website. 

b) Dispatch Timeframes

We process all orders within 12 hours of receipt of payment. Once an order is processed, we’ll do our best to dispatch orders on the same business day or the next business day.

We ask for your patience as this handling period may vary, for example, if we have a high volume of orders. 

You acknowledge that we’re not liable for any delay in dispatch of your order. Moreover, you agree that shipping time may also depend on your response time to our inquiries regarding your order.

c) Delivery Timeframes

Delivery times will vary between orders – we’ll do our best to let you know when to expect your delivery, however this is largely dependent on the delivery service provider. As a guide, your orders should arrive within estimated delivery period stated below, unless advised otherwise. 

 

Location	*Estimated Shipping Time
United States	3-5 Business Days
Canada, Europe	6-10 Business Days
Australia, New Zealand	7-14 Business Days
World WIDE	8-14 Business Days

Max delivery time – 20 business days.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays.

d) Delivery Address

It’s your responsibility to make sure that your postal address details are correct- we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund in accordance with this agreement. 

e) PO Boxes

We do not ship to PO boxes. Please place an alternative shipping address to ensure you receive your order successfully. 

f) Order Cancellations

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours of placing the order. Once the packaging and shipping process has started, it can no longer be cancelled. 

g) Orders Lost in Transit

When we dispatch your order, we will give you a tracking code for you to track the progress of your order.

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you have not received your order, but the tracking indicates that it has been delivered, please give up to 36 hours for your package to turn up before contacting the shipping carrier. We have found that shipping carriers occasionally mark deliveries complete before they are delivered, which, sadly, is beyond our control. We recommend that you approach the shipping carrier directly to seek immediate assistance over the shipping status of your order. If your order is still not delivered to the address that was submitted with the order, and no additional information is provided by the shipping carrier we ask that you file a "lost package" claim directly with the carrier as the recipient. Once you have filed a claim, please email us the claim number to support@jeremykyleart.com and we will follow up with the shipping carrier to take care of the rest. Unfortunately we cannot file a claim on your behalf if tracking shows a successful delivery by the shipping carrier, but we'll do our best to make sure the experience is hassle-free.

If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law. 

h) Risk

Risk in each order passes to you on delivery to your nominated address. If you ask us to deliver to an address and you’re not there, but someone else at the address signs for the parcel, the order will be taken to have been delivered on leaving the order with that person. 

If we accept a return of any goods, risk in those goods will revert to us on our confirmation of receipt of the returned goods. We recommend you insure goods you return to us against loss or damage in transit.

i) Customs

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

j) Separate Packages

You understand and agree that, for logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. 

 

7. EVENTS BEYOND CONTROL

As in life, sometimes circumstances beyond our control (strikes, pestilence, floods, fires and extreme weather events, computer malfunctions, failure of service providers to perform services or injury or illness of key personnel) get in the way. If circumstances we can’t control affect our ability to dispatch your order, you release us from any obligation to dispatch your order while those circumstances continue.  While they continue, we may choose to cancel your order, or otherwise to complete your order once things have returned to normal. If we expect a major delay, we’ll contact you to discuss a suitable solution. 

 

8. ADVICE AND INFORMATION

We may give you advice, recommendations, information or assistance in relation to products on our Website, their use or application. We give that information to you in good faith, believing it’s accurate, appropriate and reliable at the time but we don’t give any warranty of accuracy, appropriateness or reliability. Information and advice we give is general in nature and is not intended to constitute or substitute for professional advice. You should seek appropriate professional advice if necessary. We won’t accept any liability or responsibility (including liability for negligence) for any loss suffered because of your or any other person’s reliance on information or advice we provide on our Website, unless otherwise required by law.

9. CHANGE OF MIND

We print to order for all purchases, so unfortunately we are unable to offer a refund or exchange for change of mind or incorrect size choice. We recommend taking your time to select the perfect print for your space - or feel free to ask us for advice if you would like a second opinion! Similarly, please ensure you measure up carefully. A great trick is to cut a sheet of paper to the exact size of print that you're considering and blue-tack it to the wall. This will give you a really good sense of how the print will look in your space.

 

10. REFUNDS

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. If you are unsatisfied with your order – please contact our support and we will do our best to help you out! Customers will be responsible for paying return shipping costs. 

We do not issue the refund if: your order does not arrive due to factors within your control (e.g. providing the wrong shipping address) 

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message via email here: support@jeremykyleart.com

11. INTELLECTUAL PROPERTY

You acknowledge and agree that all intellectual property rights owned by us or to which we are entitled before and after this agreement will remain our sole property and that nothing in this agreement transfers any ownership in our intellectual property rights to you. 

 

12. THE FINAL PRINT

a) Colours in the final print

Jeremy Kyle Art works hard to make the colours on the prints to be as close as possible to the colours shown on the screen but does not guarantee a 100% match. All screen settings are different and the colours displayed on your screen may be different to that of the final printed product. Additionally we cannot 100% guarantee the colour lifespan of your print, as the temperature, sunlight, moisture and numerous other environmental factors that may affect colour quality over time. For best results regarding your print purchase please follow our guidance on our FAQ page located here: jeremykyleart.com/pages/faq

b) Stretching canvas prints

Stretching is a standard practice for canvas prints to ensure proper tension and presentation of the artwork. While we strive to maintain the integrity of the original design, slight variations in the placement and size of elements may occur due to the nature of the stretching process. Please take a moment to check the product upon arrival. If you have any questions or concerns, feel free to reach out to our customer service team.

c) Display Framing

Please note that some of our canvas prints may display a black frame around the image. This is for display purposes only and may not be present in the final product unless explicitly mentioned in the product description.

We recommend reviewing the product details in the description to ensure accurate expectations regarding framing. If there are any specific questions or concerns, feel free to contact our customer service team for clarification.

13. AGE RESTRICTIONS 

Our website and our goods and services are not intended for use or purchase by individuals under the age of 18  (or  any higher age  as required for a contract to be binding on any such individual under applicable law). If you are under the age of 18, you must not use our website, purchase or attempt to purchase any of our goods or services, or submit any personal information to us. We do not knowingly or intentionally process the personal information of any individual under the age of 18 (or any higher age required for a contract to be binding on any such individual under applicable law) or offer or enter into contracts for the sale of goods or services with any individual below such age.

14. VARIATION

We can change these conditions at any time by updating this document and giving notice to you by posting a copy on the Website. The changes will take effect immediately on their being posted.

 

15. SEVERANCE

If any part of these conditions is found to be void or unenforceable by the New Zealand Courts (see clause 21) that part will be severed, and the rest of the agreement will remain in force.

 

16. TERMINATION

We may terminate this agreement at any time on notice to you. All disclaimers and limitations of liability will survive termination. On giving such notice, we’ll refund any amounts paid by you in respect of undelivered goods.

 

17. JURISDICTION / DISPUTE RESOLUTION

If a dispute arises out of these conditions or if you are unhappy with your product for any reason, we ask that you contact us in the first instance and we will do our best to resolve the issue to our mutual satisfaction quickly, cheaply and efficiently. If we’re not able to resolve it within thirty (30) days, we’ll go to mediation in Auckland, New Zealand (unless we agree to an alternative venue in writing) and split the costs of that equally. If the dispute still isn’t resolved within thirty (30) days of the mediation, either of us can ask the mediator to terminate the mediation and the mediator must do so.

Each of us agree that we won’t commence any proceedings in a Court or Tribunal until we’ve complied with this clause (unless of course we’re seeking interlocutory relief). 

As we are based in Auckland, NZ, these terms will be governed by the laws of New Zealand. If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of New Zealand and courts of appeal from them.